Refund and cancellation policy

Cancelling

You can cancel at any time in your account settings, or by emailing hello@234studio.com. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then, and you are not charged again.

We do not refund the remaining part of a monthly or annual period after you cancel.

Right of withdrawal

If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from an online purchase. Because 234 Native is a digital service that starts immediately, you agree at checkout that access begins right away and that you lose the right of withdrawal once you start using the service.

If you have not used the service, email hello@234studio.com within 14 days of purchase and we will refund you in full.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us at hello@234studio.com. We refund billing errors promptly, normally within five business days of confirming them.

Disputes

Please contact us before opening a dispute with your bank or card issuer. Most problems are solved with one email, and we answer within five business days.

Refunds are made to the original payment method. Depending on your bank, it can take up to ten business days for the money to show.